Ed's Technobabble

I’m a gamer. I really enjoyed the game Guild Wars and was excited for Guild Wars 2 . I decided to install Guild Wars to get nostalgic about the game and get back into it before the new one came out. After installing Guild Wars, I get a new option: Give the name of a character on this account? Guild wars has an unique system where they make you give a first and last name for your characters. I have no clue what I named them. So I contact support and get a link to this: I know it’s small, but it says to check and see if you have any screenshots of your characters laying around. Really? A person from support finally emails me back asking for the following: What first and last name did you use when you created the account? What street address did you use when you created the account? (Please provide the complete address including city and state) What date of birth did you use when you created the account? What are all the retail access keys currently registered